Our Temial tea maker can be controlled locally – but it can also be controlled through an app that starts the steeping process. All of the commands that a person sends with the smartphone go to our central "brain" in the cloud as messages to be processed. All these processes happen in real time, and an IoT platform helps steer the data traffic. In addition, it centrally steers standardized processes from our web store, logistics and accounting. Of course, the idea of a platform is nothing new in IT. One the major advantages of an IoT solution is that it enables us to continually improve Temial's software and our smartphone apps and enhance them with new functions. This has a clear benefit for customers: They get a product that's ready to use when they buy it, and in addition we can continue to develop it while they use it. Customer feedback plays an important role in this ongoing development by enabling us to iteratively improve our products.
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